Freshdesk incident

Issues with loading Analytics reports

Resolved after 2 hours 31 minutes, on September 16, 2024.

resolved Sep 16, 2024, 03:46 PM UTC

The issue causing slowness when accessing the analytics page has been resolved, and services have returned to normal. Thank you for your patience.

Started
Sep 16, 2024, 01:15 PM UTC
Resolved
Sep 16, 2024, 03:46 PM UTC
Duration
2h 31m
Detected by Pingoru
Sep 16, 2024, 01:15 PM UTC

Update timeline

  1. investigating Sep 16, 2024, 01:15 PM UTC

    We are currently observing issues with loading analytics. Users may experience difficulties as the page does not load properly. Our team is actively investigating the problem and working on a resolution

  2. investigating Sep 16, 2024, 02:15 PM UTC

    Our team is actively working to resolve the current analytics issue. Customers might experience slowness when accessing the analytics page. We'll keep you posted on the updates.

  3. investigating Sep 16, 2024, 03:30 PM UTC

    Our team is currently working on resolving the issue and we will provide updates once it has been resolved.

  4. resolved Sep 16, 2024, 03:46 PM UTC

    The issue causing slowness when accessing the analytics page has been resolved, and services have returned to normal. Thank you for your patience.

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