Resolved after 2 hours 54 minutes, affecting Agent Portal and Agent Portal and 1 more, on November 18, 2025.
The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 11:48 AM UTC
We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.
- in progress Nov 18, 2025, 01:37 PM UTC
We are working closely with the third-party service provider to fix the issue and will update you once services are restored.
- resolved Nov 18, 2025, 02:42 PM UTC
The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.
Your product runs on more than Freshdesk
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services