Freshdesk incident

Issue with contact Details Page

Resolved after 23 minutes, affecting Contact & Account Management, on April 11, 2026.

investigating Apr 11, 2026, 10:43 AM UTC

Some users experienced delays or incomplete loading of ticket timeline information on the Contact Details page. The issue has been identified and resolved, and all functionality is now operating normally.

Started
Apr 11, 2026, 10:43 AM UTC
Resolved
Apr 11, 2026, 11:06 AM UTC
Duration
23m
Detected by Pingoru
Apr 11, 2026, 10:43 AM UTC

Affected components

Contact & Account Management

Update timeline

  1. investigating Apr 11, 2026, 10:43 AM UTC

    Some users experienced delays or incomplete loading of ticket timeline information on the Contact Details page. The issue has been identified and resolved, and all functionality is now operating normally.

  2. resolved Apr 11, 2026, 11:06 AM UTC

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