Freshdesk incident
Issue with Freddy AI agent due to third-party service provider
Resolved after 5 hours 14 minutes, affecting AI Agents & Bots, on April 29, 2026.
The issue affecting bot functionality has been resolved by our third-party provider. All services are operating normally. We will continue to monitor to ensure ongoing stability.
Affected components
Update timeline
- investigating Apr 29, 2026, 07:56 AM UTC
We are currently experiencing an issue affecting bot functionality due to a problem with a third-party service provider. Our team is actively working with the provider to resolve this as quickly as possible.
- investigating Apr 29, 2026, 09:30 AM UTC
We are closely collaborating with our third-party service provider to resolve the issue at the earliest. We are monitoring the situation and will provide further updates as soon as they are available.
- investigating Apr 29, 2026, 10:30 AM UTC
We are seeing recovery in our bot services. While we continue to receive updates from our third‑party service provider, we are closely monitoring the situation.
- resolved Apr 29, 2026, 01:10 PM UTC
The issue affecting bot functionality has been resolved by our third-party provider. All services are operating normally. We will continue to monitor to ensure ongoing stability.
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