Resolved after 2 hours 2 minutes, affecting Agent Portal and Customer Portal and 1 more, on May 7, 2026.
The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.
Affected components
Update timeline
- investigating May 07, 2026, 11:48 PM UTC
We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.
- investigating May 08, 2026, 01:30 AM UTC
We are working closely with our third-party infrastructure provider as they perform restoration efforts. Our teams are actively taking mitigation steps to minimize the impact on our users and ensure service stability.
- resolved May 08, 2026, 01:50 AM UTC
The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.
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