Resolved after 9 hours 12 minutes, affecting Agent Portal, on May 14, 2026.
The issue causing errors during ticket exports has been resolved. Our team has implemented a fix and confirmed that ticket exports are now functioning as expected.
Affected components
Update timeline
- investigating May 14, 2026, 09:00 AM UTC
We are currently investigating an issue that is causing errors for some customers during ticket exports. Our team is actively working to identify the root cause and minimize the impact. We will share further updates as more information becomes available.
- identified May 14, 2026, 05:30 PM UTC
Our team has identified the cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made and share more information once the issue is resolved.
- resolved May 14, 2026, 06:12 PM UTC
The issue causing errors during ticket exports has been resolved. Our team has implemented a fix and confirmed that ticket exports are now functioning as expected.
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