Resolved after 1 hour 38 minutes, affecting AI Agents & Bots, on May 19, 2026.
An issue affecting AI-Agent modules caused AI agents to become unresponsive and resulted in requests being routed to human agents; our engineering team has identified the root cause and fully resolved the issue.
Affected components
AI Agents & Bots
Update timeline
- investigating May 19, 2026, 10:12 AM UTC
An issue affecting AI-Agent modules caused AI agents to become unresponsive and resulted in requests being routed to human agents; our engineering team has identified the root cause and fully resolved the issue.
- resolved May 19, 2026, 11:50 AM UTC
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