Freshdesk incident

Performance degradation issue in Freshdesk

Resolved after 3 hours 12 minutes, affecting Analytics & Reporting, on May 19, 2026.

resolved May 20, 2026, 01:32 AM UTC

The issue affecting access to Analytics Reports and the “Today’s Trends” section within the dashboard has now been resolved. Our team has implemented the necessary fix, and services are functioning normally again. We will continue to monitor the system to ensure stability. Thank you for your patience.

Started
May 19, 2026, 10:20 PM UTC
Resolved
May 20, 2026, 01:32 AM UTC
Duration
3h 12m
Detected by Pingoru
May 19, 2026, 10:20 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating May 19, 2026, 10:20 PM UTC

    We are currently experiencing issues accessing the analytics reports and “Today’s trends” section within the dashboard. Our team is actively investigating the issue and working toward a resolution.

  2. identified May 20, 2026, 12:00 AM UTC

    Our engineering team has identified a potential root cause and is currently working on implementing a fix. We are actively monitoring the situation and will share further updates as progress is made.

  3. resolved May 20, 2026, 01:32 AM UTC

    The issue affecting access to Analytics Reports and the “Today’s Trends” section within the dashboard has now been resolved. Our team has implemented the necessary fix, and services are functioning normally again. We will continue to monitor the system to ensure stability. Thank you for your patience.

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