Freshdesk incident

Performance Degradation in EU Region

Resolved after 12 minutes, affecting Third Party Services, on May 20, 2026.

resolved May 20, 2026, 03:15 PM UTC

The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.

Started
May 20, 2026, 03:03 PM UTC
Resolved
May 20, 2026, 03:15 PM UTC
Duration
12m
Detected by Pingoru
May 20, 2026, 03:03 PM UTC

Affected components

Third Party Services

Update timeline

  1. investigating May 20, 2026, 03:03 PM UTC

    We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. Our engineering team is currently investigation the issue and will share the updates as soon as available.

  2. resolved May 20, 2026, 03:15 PM UTC

    The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.

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