Resolved after 1 hour 22 minutes, affecting AI Agents & Bots and AI Agents & Bots, on June 18, 2026.
A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate as expected.
Affected components
AI Agents & BotsAI Agents & Bots
Update timeline
- investigating Jun 18, 2026, 04:35 AM UTC
Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.
- resolved Jun 18, 2026, 05:57 AM UTC
A fix has been implemented, and we are currently monitoring the system to ensure services continue to operate as expected.
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