Freshdesk incident

Degraded Performance in Freshdesk

Resolved after 2 hours 16 minutes, affecting Analytics & Reporting, on August 25, 2026.

investigating Aug 25, 2026, 04:02 AM UTC

We experienced an issue accessing the Analytics Reports section within the dashboard between 9:32 AM to 10:48 AM, and from 11:14 AM to 11:48 AM. Our team investigated the issue and successfully resolved it. The service has been restored and is functioning as expected.

Started
Aug 25, 2026, 04:02 AM UTC
Resolved
Aug 25, 2026, 06:18 AM UTC
Duration
2h 16m
Detected by Pingoru
Aug 25, 2026, 04:02 AM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Aug 25, 2026, 04:02 AM UTC

    We experienced an issue accessing the Analytics Reports section within the dashboard between 9:32 AM to 10:48 AM, and from 11:14 AM to 11:48 AM. Our team investigated the issue and successfully resolved it. The service has been restored and is functioning as expected.

  2. resolved Aug 25, 2026, 06:18 AM UTC

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