Freshcaller incident

Degraded Performance

Resolved after 4 hours 29 minutes, affecting Reports & Analytics and Reports & Analytics and 1 more, on October 21, 2020.

resolved Oct 21, 2020, 07:48 AM UTC

All issues with the email delivery are fixed now. We are closely monitoring it from our end

Started
Oct 21, 2020, 03:19 AM UTC
Resolved
Oct 21, 2020, 07:48 AM UTC
Duration
4h 29m
Detected by Pingoru
Oct 21, 2020, 03:19 AM UTC

Affected components

Reports & AnalyticsReports & AnalyticsReports & AnalyticsReports & Analytics

Update timeline

  1. investigating Oct 21, 2020, 03:19 AM UTC

    Export functionality in reports is having issues. Our engineers are working on it. Updates will follow shortly

  2. investigating Oct 21, 2020, 05:38 AM UTC

    We are closely working with the email team to fix this issue and observed that we are receiving scheduled emails. Updates to follow

  3. resolved Oct 21, 2020, 07:48 AM UTC

    All issues with the email delivery are fixed now. We are closely monitoring it from our end

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