Freshcaller incident

Degraded Performance

Resolved after 23 hours 20 minutes, on October 20, 2020.

resolved Oct 21, 2020, 12:05 AM UTC

We have confirmed that the issue has been resolved from our service provider end. FreshCaller accounts in all the regions are functioning normal. This incident has been marked to resolved.

Started: Oct 20, 2020, 12:45 AM UTC
Resolved: Oct 21, 2020, 12:05 AM UTC
Duration: 23h 20m
Detected by Pingoru: Oct 20, 2020, 12:45 AM UTC

Update timeline

investigating Oct 20, 2020, 12:45 AM UTC

We are currently facing an issue with our email service provider. And hence replies to the emails will be affected across all regions. The team is working on this with priority. Updates to follow shortly.
investigating Oct 20, 2020, 07:25 AM UTC

We are working with our email service provider on this with priority. Updates to follow.
investigating Oct 20, 2020, 10:00 AM UTC

We are yet to hear from our Email service provider further and are closely following up. We will keep you posted with updates.
investigating Oct 20, 2020, 01:00 PM UTC

The root cause of this Issue has been narrowed down by our service provider. We are closely working with them to resolve this. Updates to follow.
investigating Oct 20, 2020, 04:22 PM UTC

Our email service provider is facing an unexpected delay in getting this fixed. We are closely following up the issue with our email service provider, we will keep you posted with updates
investigating Oct 20, 2020, 04:23 PM UTC

Our email service provider is working on the resolution but unfortunately there has been an unexpected delay with the fix. We will keep you posted on further updates.
investigating Oct 20, 2020, 07:25 PM UTC

Our email service provider is actively working on fixing the issue and we are closely working with them to resolve this at the earliest. We will keep you posted on further updates.
investigating Oct 20, 2020, 10:13 PM UTC

Services in the US region are restored to normalcy by our email service provider. Hence, FreshCaller accounts in US region are functioning normal. We are working with our service provider to restore the services in other regions too. We will keep you posted with the updates on other regions.
resolved Oct 21, 2020, 12:05 AM UTC

We have confirmed that the issue has been resolved from our service provider end. FreshCaller accounts in all the regions are functioning normal. This incident has been marked to resolved.

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