Freshcaller incident

Inbound Call Issues to a Subset of Twilio USA DC Phone Numbers

Resolved after 38 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on October 20, 2020.

resolved Oct 20, 2020, 05:04 AM UTC

The issue affecting inbound calls to a subset of Twilio USA DC Phone Numbers has been resolved, and the service is functioning normally at this time.

Started
Oct 20, 2020, 04:26 AM UTC
Resolved
Oct 20, 2020, 05:04 AM UTC
Duration
38m
Detected by Pingoru
Oct 20, 2020, 04:26 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Oct 20, 2020, 04:26 AM UTC

    We are observing call issues to Twilio USA DC phone numbers in the +1202 range. We are currently working with them to resolve the issue.

  2. resolved Oct 20, 2020, 05:04 AM UTC

    The issue affecting inbound calls to a subset of Twilio USA DC Phone Numbers has been resolved, and the service is functioning normally at this time.

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