Inbound Call Failures to Thailand Phone Numbers

Update timeline

1. investigating Oct 17, 2020, 01:30 AM UTC

   We are experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 17, 2020, 02:30 AM UTC

   We are still experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

3. investigating Oct 17, 2020, 04:30 AM UTC

   We are still experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.

4. investigating Oct 17, 2020, 08:36 AM UTC

   We are still experiencing inbound call failures to a subset of Twilio Thailand phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 8 hour or as soon as more information becomes available.

5. investigating Oct 17, 2020, 09:04 AM UTC

   We have started seeing recovery for inbound calls to a subset of Twilio Thailand phone numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

6. resolved Oct 17, 2020, 11:36 AM UTC

   The issue affecting inbound calls to a subset of Twilio Thailand phone numbers has been resolved, and the service is functioning normally at this time.