Freshcaller incident
Partial Inbound Call Failures to Sao Paulo Brazil Phone Numbers
Resolved after 8 hours 47 minutes, affecting Inbound Calls and Inbound Calls and 1 more, on October 17, 2020.
The issue affecting inbound calls to a subset of Sao Paulo Brazil phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Oct 17, 2020, 03:57 AM UTC
We are experiencing partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 17, 2020, 05:00 AM UTC
We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 17, 2020, 07:07 AM UTC
We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our Service provider is working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 17, 2020, 10:34 AM UTC
We have started seeing recovery for inbound calls to a subset of Sao Paulo Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 17, 2020, 12:44 PM UTC
The issue affecting inbound calls to a subset of Sao Paulo Brazil phone numbers has been resolved, and the service is functioning normally at this time.
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