Freshcaller incident

Inbound Call Failures to a Subset of Twilio UK Phone Numbers - 12 October 2020

Resolved after 4 hours 21 minutes, affecting Inbound Calls and Outbound Calls, on October 12, 2020.

resolved Oct 12, 2020, 02:21 PM UTC

The issue affecting inbound calls to Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.

Started
Oct 12, 2020, 10:00 AM UTC
Resolved
Oct 12, 2020, 02:21 PM UTC
Duration
4h 21m
Detected by Pingoru
Oct 12, 2020, 10:00 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Oct 12, 2020, 10:00 AM UTC

    Team is observing a subset of call failures to Twilio UK phone numbers and they are currently working with their carrier partner to resolve the issue.

  2. resolved Oct 12, 2020, 02:21 PM UTC

    The issue affecting inbound calls to Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.

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