Resolved after 3 hours 35 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on October 9, 2020.
The issue still persists and this incident has been consolidated to the Multiple Cross-Platform Issues incident. Please track the other incident for the next updates.
Affected components
Update timeline
- investigating Oct 09, 2020, 10:21 AM UTC
Our Service provider is seeing multiple connectivity problems with Programmable Voice. We are working with our carrier partner to resolve the issue. An additional update will be provided in 30 minutes.
- investigating Oct 09, 2020, 10:53 AM UTC
We are continuing to see connectivity issues primarily in Europe. We are continuing to investigate the issue and will update as soon as we have more information.
- investigating Oct 09, 2020, 11:35 AM UTC
Our Service provider is continuously investigating this issue. We will update as soon as we have more information.
- investigating Oct 09, 2020, 01:35 PM UTC
We are seeing improvements with connectivity for Programmable Voice, but we are still observing some call failures. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 09, 2020, 01:56 PM UTC
The issue still persists and this incident has been consolidated to the Multiple Cross-Platform Issues incident. Please track the other incident for the next updates.
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