Freshcaller incident

Inbound Call Failures to Twilio Columbia (Bogota D.C) Phone Numbers

Resolved after 39 minutes, affecting Inbound Calls and Inbound Calls and 1 more, on April 27, 2021.

resolved Apr 27, 2021, 03:30 AM UTC

The issue affecting inbound calls to Twilio Columbia (Bogota D.C) phone numbers has been resolved, and the service is functioning normally at this time

Started
Apr 27, 2021, 02:51 AM UTC
Resolved
Apr 27, 2021, 03:30 AM UTC
Duration
39m
Detected by Pingoru
Apr 27, 2021, 02:51 AM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Apr 27, 2021, 02:51 AM UTC

    We are observing call failures to Twilio Columbia (Bogota D.C) phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Apr 27, 2021, 03:19 AM UTC

    We have started seeing recovery for inbound calls to Twilio Columbia (Bogota D.C) phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Apr 27, 2021, 03:30 AM UTC

    The issue affecting inbound calls to Twilio Columbia (Bogota D.C) phone numbers has been resolved, and the service is functioning normally at this time

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