Freshcaller incident
On Call Engineers are Investigating Call Failures to a Subset of Thailand Landline Numbers
Resolved after 4 hours 1 minute, affecting Inbound Calls and Outbound Calls, on April 5, 2022.
The issue affecting inbound calls to a subset of Twilio Thailand landline phone numbers from local and international numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Apr 05, 2022, 08:32 PM UTC
Our third party service provider have detected a potential issue with call failures from local and international numbers to a subset of Thailand landline numbers. Their team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Apr 05, 2022, 08:35 PM UTC
Our Third party service providers observing call failures to a subset of Thailand landline phone numbers from local and international numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 05, 2022, 09:44 PM UTC
Our Third party service providers is observing call failures to a subset of Thailand landline phone numbers from local and international numbers. They are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 05, 2022, 10:33 PM UTC
Our Third party service provider have started seeing recovery for inbound calls to a subset of Thailand landline phone numbers from local and international numbers.They will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 06, 2022, 12:33 AM UTC
The issue affecting inbound calls to a subset of Twilio Thailand landline phone numbers from local and international numbers has been resolved, and the service is functioning normally at this time.
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