Freshcaller incident

Error While Purchasing a Phone Number

Resolved after 5 hours 32 minutes, affecting Website and Website and 1 more, on May 3, 2023.

resolved May 04, 2023, 02:27 AM UTC

The issue with Phone Numbers where the purchase confirmation page is not displayed upon purchasing a phone number has been resolved.

Started
May 03, 2023, 08:55 PM UTC
Resolved
May 04, 2023, 02:27 AM UTC
Duration
5h 32m
Detected by Pingoru
May 03, 2023, 08:55 PM UTC

Affected components

WebsiteWebsiteWebsiteWebsite

Update timeline

  1. investigating May 03, 2023, 08:55 PM UTC

    Our carrier partners have detected a potential issue while purchasing phone numbers. They are working on the same. We will update as soon as we have more information.

  2. investigating May 03, 2023, 09:37 PM UTC

    Our carrier partner is investigating an error with Phone Numbers where the purchase confirmation page is not displayed when purchasing a phone number. While the confirmation page does not display the number purchase may complete and the number may be added to your Active Numbers page. We will update as soon as we have more information.

  3. investigating May 04, 2023, 12:45 AM UTC

    Our carrier partners have deployed changes to fix the issue. We will update you once the service recovered.

  4. resolved May 04, 2023, 02:27 AM UTC

    The issue with Phone Numbers where the purchase confirmation page is not displayed upon purchasing a phone number has been resolved.

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