Resolved after 2 hours 27 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on May 18, 2023.
All services impacted by an issue causing with the web client have recovered and are operating as intended. This incident has been resolved
Affected components
Update timeline
- investigating May 18, 2023, 11:37 PM UTC
Our service provider is experiencing issues with the web client. Some customers are unable to open the Freshcaller widget and are unable to answer incoming and outgoing calls.
- investigating May 19, 2023, 12:41 AM UTC
Our Service provider are observing recovery from the issue with the web client. We will continue to monitor to ensure full recovery. We expect to provide another update in 1 hour.
- investigating May 19, 2023, 01:34 AM UTC
Our Service provider continue to observe recovery from the issue with the web client. We will continue to monitor to ensure full recovery. We expect to provide another update in 30 minutes.
- resolved May 19, 2023, 02:04 AM UTC
All services impacted by an issue causing with the web client have recovered and are operating as intended. This incident has been resolved
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