Resolved after 8 hours 19 minutes, affecting Calls and Calls and 1 more, on September 18, 2023.
Our carrier partner has verified that Voice Recording (pause or restart) functionality is functioning as intended without any issues. This incident has been resolved.
Affected components
Update timeline
- investigating Sep 18, 2023, 10:09 PM UTC
Our carrier partner is currently investigating 500 errors that occur when using voice recording (cannot pause and restart). We will update as soon as we have more information.
- investigating Sep 18, 2023, 11:09 PM UTC
Our carrier partner is still investigating 500 errors when using voice recording (cannot pause and restart). We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 19, 2023, 01:09 AM UTC
Our carrier partner continue to investigate HTTP 500 errors when using Voice Recording (cannot pause or restart). Our carrier partner engineers continue to work on the issue and we will provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 19, 2023, 05:25 AM UTC
Voice Recording (pause or restart) functionality is now functioning as expected. Our carrier partner is actively monitoring the system for stability, and we will share another update in 30 minutes or as soon as additional information becomes accessible.
- resolved Sep 19, 2023, 06:28 AM UTC
Our carrier partner has verified that Voice Recording (pause or restart) functionality is functioning as intended without any issues. This incident has been resolved.
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