Freshcaller incident

Issue with retrieving Voice SIP Domains

Resolved after 5 hours 31 minutes, affecting BYOC and Calls and 1 more, on September 20, 2023.

resolved Sep 21, 2023, 03:06 AM UTC

The issue with retrieving Voice SIP Domains in the Console has been resolved and retrieving Voice SIP Domains in the Console is operating normally at this time

Started
Sep 20, 2023, 09:35 PM UTC
Resolved
Sep 21, 2023, 03:06 AM UTC
Duration
5h 31m
Detected by Pingoru
Sep 20, 2023, 09:35 PM UTC

Affected components

BYOCCallsBYOCCallsCallsBYOCCalls

Update timeline

  1. investigating Sep 20, 2023, 09:35 PM UTC

    We are investigating an issue with retrieving Voice SIP Domains with our provider. Customers may experience an error when making incoming or outgoing SIP calls. we expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved Sep 21, 2023, 03:06 AM UTC

    The issue with retrieving Voice SIP Domains in the Console has been resolved and retrieving Voice SIP Domains in the Console is operating normally at this time

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