Freshcaller incident
Inbound Call Failures to Twilio Jamaican Phone Numbers
Resolved after 4 days, affecting Inbound Calls and Outbound Calls, on May 21, 2021.
The issue affecting inbound calls to Jamaican phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating May 21, 2021, 06:05 PM UTC
We are observing inbound call failures to Jamaican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating May 21, 2021, 07:01 PM UTC
We continue to observe call failures to Twilio's Jamaican phone numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 21, 2021, 09:00 PM UTC
Still we are observing call failures to Twilio's Jamaican phone numbers. Our carrier partner will expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating May 22, 2021, 12:54 AM UTC
We continue to observe call failures to Twilio's Jamaican phone numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating May 23, 2021, 01:06 AM UTC
We are still working with our service provider to get the issue resolved. We expect to provide another update in 24 hours or as soon as more information becomes available.
- investigating May 24, 2021, 01:04 AM UTC
We continue to observe call failures to Twilio's Jamaican phone numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
- investigating May 25, 2021, 12:05 AM UTC
We continue to observe call failures to Twilio's Jamaican phone numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
- monitoring May 25, 2021, 02:45 PM UTC
We have started seeing recovery for inbound calls to Jamaican phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 25, 2021, 04:30 PM UTC
The issue affecting inbound calls to Jamaican phone numbers has been resolved, and the service is functioning normally at this time.
- resolved May 25, 2021, 04:32 PM UTC
The issue affecting inbound calls to Jamaican phone numbers has been resolved, and the service is functioning normally at this time.
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