Freshcaller incident

Inbound Call Failures to a Subset of Chile Santiago Numbers

Resolved after 2 hours 22 minutes, affecting Inbound Calls, on June 3, 2021.

resolved Jun 03, 2021, 11:12 PM UTC

The issue affecting inbound call failures to a subset of Chile Santiago phone numbers has been resolved, and the service is functioning normally at this time.

Started
Jun 03, 2021, 08:50 PM UTC
Resolved
Jun 03, 2021, 11:12 PM UTC
Duration
2h 22m
Detected by Pingoru
Jun 03, 2021, 08:50 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Jun 03, 2021, 08:50 PM UTC

    Our Service Provider is observing inbound call failures to a subset of Santiago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

  2. resolved Jun 03, 2021, 11:12 PM UTC

    The issue affecting inbound call failures to a subset of Chile Santiago phone numbers has been resolved, and the service is functioning normally at this time.

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