Degraded Performance

Update timeline

1. investigating Jun 08, 2021, 07:08 AM UTC

   We are observing Voice Quality Issue when calling to Singapore. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

2. investigating Jun 08, 2021, 07:40 AM UTC

   We are continuing to work with our carrier partner to investigate Voice Quality Issue when calling to Singapore. We will provide another update in 1 hours or as soon as more information becomes available.

3. investigating Jun 08, 2021, 08:38 AM UTC

   We are continuing to work with our carrier partner to investigate Voice Quality Issue when calling to Singapore. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating Jun 08, 2021, 11:08 AM UTC

   The issue causing voice quality degradation for calls to Singapore numbers has been identified and we are actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.

5. investigating Jun 08, 2021, 01:11 PM UTC

   The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 4 hour or as soon as more information becomes available

6. investigating Jun 08, 2021, 05:40 PM UTC

   The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 8 hours or as soon as more information becomes available.

7. investigating Jun 09, 2021, 01:33 AM UTC

   The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 16 hours or as soon as more information becomes available

8. investigating Jun 09, 2021, 05:33 PM UTC

   The issue causing voice quality degradation for calls to Singapore numbers has been identified and we continue to actively work with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.

9. investigating Jun 10, 2021, 04:13 AM UTC

   The issue causing voice quality degradation for calls to Singapore numbers has been identified and calls from our carrier partner platform to Singapore end users has been resolved. Calls from end users to our carrier partner platform Singapore phone numbers continue to experience voice quality issues and we are still actively working with our carrier partner to resolve the issue as quickly as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.

10. monitoring Jun 10, 2021, 07:04 PM UTC

    We have started seeing recovery when calling to Singapore. Our engineers, working with our partner carrier, have implemented the required adjustments. We will continue to monitor to ensure a full recovery. We expect to provide another update in 24 hours or as soon as more information becomes available.

11. resolved Jun 11, 2021, 05:30 PM UTC

    The issue affecting Voice Quality when calling to Singapore has been resolved, and the service is functioning normally at this time.