Freshcaller incident
Inbound Call Failures to Twilio Kenya Phone Numbers
Resolved after 2 hours 27 minutes, affecting Inbound Calls and Inbound Calls and 1 more, on June 9, 2021.
The issue affecting inbound call failures to a subset of Twilio phone numbers in multiple locations has been resolved
Affected components
Update timeline
- investigating Jun 09, 2021, 09:58 AM UTC
Our service provider is observing call failures to Twilio Kenya phone numbers. our service is currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
- monitoring Jun 09, 2021, 10:40 AM UTC
Our service provider is observing call failures to a subset of Twilio phone numbers in multiple locations. our service provider currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
- monitoring Jun 09, 2021, 11:33 AM UTC
We are observing call failures to a subset of Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
- monitoring Jun 09, 2021, 12:19 PM UTC
We have started seeing recovery for inbound calls to Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 09, 2021, 02:20 PM UTC
The issue affecting inbound call failures to a subset of Twilio phone numbers in multiple locations has been resolved
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