Twilio Incident - On Call Engineers are Investigating - 16 June 2021

Update timeline

1. investigating Jun 16, 2021, 09:20 AM UTC

   Our monitoring systems have detected a potential issue with SMS and Voice Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

2. investigating Jun 16, 2021, 10:42 AM UTC

   Our engineers are still investigating the issue that might be impacting Messaging and Voice Insights, Conferences, and Task Router. We expect to provide another update in 60 minutes or as soon as more information becomes available

3. investigating Jun 16, 2021, 11:42 AM UTC

   We experienced some delayed reports on Voice and Messaging Insights, Conferences, and Task router. During this time the tasks were queued which resulted in delay in the status changes. We are currently monitoring the issue and will provide next update in 60 minutes or as soon as more information becomes available.

4. investigating Jun 16, 2021, 11:50 AM UTC

   We are currently monitoring the issue and will provide next update in 60 minutes or as soon as more information becomes available.

5. investigating Jun 16, 2021, 12:50 PM UTC

   We have identified and remediated the issue causing delayed reports on Voice and Messaging Insights, Conferences and Task router. All services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available

6. resolved Jun 16, 2021, 01:46 PM UTC

   We are no longer experiencing delayed reports on Voice and Messaging Insights, Conferences and Task router. The incident has been resolved.