Degraded Performance

Update timeline

1. investigating Jun 17, 2021, 11:47 PM UTC

   Our monitoring systems have detected a potential issue with Inbound Call Failures to subsets of our third party service provider's Poland numbers. Their engineering team has been alerted and they are actively investigating. We will provide an update in one hour or as soon as we have more information.

2. investigating Jun 18, 2021, 12:45 AM UTC

   We are continuing to investigate the issue causing failures when calling inbound to a subset of Twilio's Poland numbers. We will provide an update in two hours or as soon as we have more information.

3. investigating Jun 18, 2021, 02:46 AM UTC

   We are continuing to investigate the issue causing failures when calling inbound to a subset of Twilio's Poland numbers. We will provide an update in 4 hours or as soon as we have more information.

4. investigating Jun 18, 2021, 06:45 AM UTC

   We are continuing to investigate the issue of call failures to a subset of Twilio Poland numbers with our carrier partner. We expect to provide an update in 8 hours or as soon as we have more information.

5. investigating Jun 18, 2021, 08:00 AM UTC

   We have started seeing recovery for inbound calls to Twilio Poland phone numbers for the last 45 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

6. resolved Jun 18, 2021, 08:49 AM UTC

   The issue affecting inbound calls to Twilio Poland phone numbers has been resolved, and the service is functioning normally at this time. Resolving the incident