Unable to Receive Calls to a Subset of Twilio's Phone Number in El Salvador

Update timeline

1. investigating Jul 03, 2021, 04:31 PM UTC

   We've become aware of a potential issue with subset of customers reporting that they are unable to Receive Calls to a Subset of Twilios Phone Number in El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information

2. investigating Jul 03, 2021, 05:25 PM UTC

   We are observing a subset of users unable to Receive Calls to a Subset of Twilio's Phone Number in El Salvador. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. investigating Jul 03, 2021, 07:53 PM UTC

   We have started seeing recovery for a subset of customers reporting that they are unable to receive Calls to a subset of Twilio's phone numbers in El Salvador. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

4. investigating Jul 03, 2021, 08:34 PM UTC

   We are seeing a recovery for a subset of customers reporting that they are unable to receive Calls to a subset of Twilio's phone numbers in El Salvador. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hour or as soon as more information becomes available.

5. resolved Jul 03, 2021, 08:50 PM UTC

   The issue affecting inbound calls to a subset of Twilio's phone numbers in El Salvador has been resolved, and the service is functioning normally at this time.