Freshcaller incident

Degraded Performance.

Resolved after 1 hour 29 minutes, affecting Sign in / Sign up, on July 5, 2021.

resolved Jul 05, 2021, 08:50 PM UTC

UK Phone Number Search issue in Console has been resolved and Phone Number Console Search is operating normally at this time.

Started
Jul 05, 2021, 07:21 PM UTC
Resolved
Jul 05, 2021, 08:50 PM UTC
Duration
1h 29m
Detected by Pingoru
Jul 05, 2021, 07:21 PM UTC

Affected components

Sign in / Sign up

Update timeline

  1. investigating Jul 05, 2021, 07:21 PM UTC

    We've become aware of a potential issue with viewing available UK phone numbers for purchase in the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Jul 05, 2021, 08:48 PM UTC

    When searching for UK Phone numbers in the console, no results may be returned if all capabilities are selected. As a workaround, only select the capabilities you need like Voice or SMS and this will return available numbers. Our engineering team has identified the issue and working towards a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jul 05, 2021, 08:50 PM UTC

    UK Phone Number Search issue in Console has been resolved and Phone Number Console Search is operating normally at this time.

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