Resolved after 47 minutes, affecting Inbound Calls, on July 13, 2021.
The issue with incoming calls is now fixed and services are back to normal. We are continuing to have this closely monitored
Affected components
Inbound Calls
Update timeline
- investigating Jul 13, 2021, 12:25 PM UTC
We are currently facing issues with incoming calls being offered to agents. We are working closely with our Engineering team to resolve this issue. Further updates to follow
- resolved Jul 13, 2021, 01:12 PM UTC
The issue with incoming calls is now fixed and services are back to normal. We are continuing to have this closely monitored
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