Freshcaller incident

degraded performance

Resolved after 51 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on August 17, 2021.

resolved Aug 18, 2021, 12:03 AM UTC

We have fully investigated the issue with Submit button on Alpha Sender ID form, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Started
Aug 17, 2021, 11:12 PM UTC
Resolved
Aug 18, 2021, 12:03 AM UTC
Duration
51m
Detected by Pingoru
Aug 17, 2021, 11:12 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Aug 17, 2021, 11:12 PM UTC

    Our monitoring systems have detected a potential issue with Submit button not showing up on Alpha Sender submit page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Aug 17, 2021, 11:44 PM UTC

    We are investigating issues with Submit button not showing up on Alpha Sender ID form. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Aug 18, 2021, 12:03 AM UTC

    We have fully investigated the issue with Submit button on Alpha Sender ID form, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

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