Resolved after 6 hours, affecting Inbound Calls and Outbound Calls and 1 more, on August 23, 2021.
Voice Insights Summaries have now completely caught up and all services are operating normally. All systems are operational.
Affected components
Update timeline
- investigating Aug 23, 2021, 02:10 PM UTC
Our monitoring systems have detected a potential issue with Voice Insights. Our engineering team has been alerted and is actively investigating. We will update you as soon as we have more information.
- investigating Aug 23, 2021, 02:50 PM UTC
We are investigating delays with Voice Insights summaries for voice calls. Call summaries are currently delayed by 90 minutes after call completion. We expect to provide another update in 1 hour or as soon as more information becomes available
- resolved Aug 23, 2021, 08:10 PM UTC
Voice Insights Summaries have now completely caught up and all services are operating normally. All systems are operational.
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