Freshcaller incident
Inbound Call Failures to a Subset of Twilio UK Phone Numbers
Resolved after 2 hours 36 minutes, affecting Inbound Calls and Inbound Calls and 1 more, on August 24, 2021.
The issue affecting inbound calls to UK phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Aug 24, 2021, 11:24 AM UTC
We are observing a subset of call failures to UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 24, 2021, 12:09 PM UTC
We have started seeing recovery for inbound calls to UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 24, 2021, 02:00 PM UTC
The issue affecting inbound calls to UK phone numbers has been resolved, and the service is functioning normally at this time.
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