Freshcaller incident
Issues with Inbound and Outbound Voice Calls from UK to UK Phone Numbers
Resolved after 4 hours 21 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on August 31, 2021.
We are no longer seeing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. This issue has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Aug 31, 2021, 10:02 AM UTC
We are observing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour.
- investigating Aug 31, 2021, 11:02 AM UTC
We are still observing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 31, 2021, 12:41 PM UTC
We have started seeing recovery for voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 31, 2021, 02:23 PM UTC
We are no longer seeing voice quality issues with inbound and outbound voice calls from UK to UK phone numbers. This issue has been resolved, and the service is functioning normally at this time.
Your product runs on more than Freshcaller
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services