Freshcaller incident
Outbound Call Failures to South Africa Vodacom Network
Resolved after 1 day 2 hours, affecting Inbound Calls and Outbound Calls and 1 more, on September 15, 2021.
The issue affecting outbound call failures originating from South Africa Twilio numbers to South Africa's Vodacom network for a small subset of Twilio customers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Sep 15, 2021, 04:23 PM UTC
Our carrier partner have become aware of a potential issue with outbound call failures to South Africa Vodacom network for a small subset of Twilio customers. Our engineers are working with our carrier partner to resolve the issue. We will update as soon as we have more information.
- investigating Sep 15, 2021, 04:36 PM UTC
Our carrier partner is observing outbound call failures originating from South Africa Twilio numbers to South Africa Vodacom network for a small subset of Twilio customers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 15, 2021, 05:31 PM UTC
Our carrier partner is still observing outbound call failures originating from South Africa Twilio numbers to South Africa Vodacom network for a small subset of Twilio customers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
- investigating Sep 15, 2021, 07:24 PM UTC
Our carrier partner is still observing outbound call failures originating from South Africa Twilio numbers to South Africa's Vodacom network for a small subset of Twilio customers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 15, 2021, 11:25 PM UTC
Our carrier partner is still observing outbound call failures originating from South Africa Twilio numbers to South Africa's Vodacom network for a small subset of Twilio customers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 6 hours or as soon as more information becomes available.
- investigating Sep 16, 2021, 07:22 AM UTC
We are still observing outbound call failures originating from South Africa Twilio numbers to South Africa's Vodacom network for a small subset of Twilio customers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- monitoring Sep 16, 2021, 07:19 PM UTC
We have started seeing recovery for outbound call failures originating from South Africa Twilio numbers to South Africa's Vodacom network for a small subset of Twilio customers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 16, 2021, 07:19 PM UTC
The issue affecting outbound call failures originating from South Africa Twilio numbers to South Africa's Vodacom network for a small subset of Twilio customers has been resolved, and the service is functioning normally at this time.
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