Resolved after 1 day 14 hours, affecting Inbound Calls and Outbound Calls and 1 more, on September 16, 2021.
The issue affecting The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Sep 16, 2021, 05:25 AM UTC
Our monitoring systems have detected a potential issue with calls in Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Sep 16, 2021, 05:58 AM UTC
We are investigating a one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 1 hour or as soon as we have more information.
- investigating Sep 16, 2021, 06:58 AM UTC
We are continuing to investigate the one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 2 hours or as soon as we have more information
- investigating Sep 16, 2021, 08:58 AM UTC
We are still continuing to investigate the one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 4 hours or as soon as we have more information.
- investigating Sep 16, 2021, 12:58 PM UTC
The one way audio issue with both inbound and outbound calls made to/from Twilio Japan phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available
- investigating Sep 16, 2021, 02:53 PM UTC
The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are still actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 16, 2021, 06:44 PM UTC
The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Sep 17, 2021, 02:42 AM UTC
The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- monitoring Sep 17, 2021, 06:19 PM UTC
The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has recovered. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 17, 2021, 08:19 PM UTC
The issue affecting The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been resolved, and the service is functioning normally at this time.
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