Freshcaller incident

Potential issue with Live Dashboard

Resolved after 40 minutes, affecting Reports & Analytics, on September 20, 2021.

resolved Sep 20, 2021, 11:27 AM UTC

There was problem in our datastore while rendering call details at few places inside the application. We have resolved the issue and monitoring the system closely.

Started
Sep 20, 2021, 10:47 AM UTC
Resolved
Sep 20, 2021, 11:27 AM UTC
Duration
40m
Detected by Pingoru
Sep 20, 2021, 10:47 AM UTC

Affected components

Reports & Analytics

Update timeline

  1. investigating Sep 20, 2021, 10:47 AM UTC

    We are observing a potential issue with showing recent calls in call logs and live dashboard page. we have notified our engineers for further verifications. Further updates to follow

  2. resolved Sep 20, 2021, 11:27 AM UTC

    There was problem in our datastore while rendering call details at few places inside the application. We have resolved the issue and monitoring the system closely.

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