Resolved after 1 hour 10 minutes, affecting Inbound Calls, on September 23, 2021.
We are observing call quality issues for incoming calls where multiple agents are able to receive same call. Our engineers are currently investigating the issue and will update shortly
Affected components
Inbound Calls
Update timeline
- investigating Sep 23, 2021, 06:40 AM UTC
We are observing call quality issues for incoming calls where multiple agents are able to receive same call. Our engineers are currently investigating the issue and will update shortly
- resolved Sep 23, 2021, 07:50 AM UTC
incident resolved we are closely monitoring our systems
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