Freshcaller incident

Issue with making and receiving calls

Resolved after 1 hour 4 minutes, affecting Inbound Calls and Outbound Calls, on September 29, 2021.

resolved Sep 29, 2021, 02:53 PM UTC

The issue with calls is now fixed and services are back to normal. We are continuing to have this closely monitored

Started
Sep 29, 2021, 01:49 PM UTC
Resolved
Sep 29, 2021, 02:53 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 29, 2021, 01:49 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Sep 29, 2021, 01:49 PM UTC

    We are currently facing issues with the calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow

  2. resolved Sep 29, 2021, 02:53 PM UTC

    The issue with calls is now fixed and services are back to normal. We are continuing to have this closely monitored

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