Voice Call Degradation Over Toll Free Numbers in US

Update timeline

1. investigating Sep 30, 2021, 12:04 AM UTC

   We are investigating a service degradation of toll free voice calls in North America. We expect to provide another update in 1 hour or as soon as more information becomes available

2. investigating Sep 30, 2021, 12:57 AM UTC

   We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 30, 2021, 02:57 AM UTC

   We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 30, 2021, 07:00 AM UTC

   We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 8 hours or as soon as more information becomes available.

5. investigating Sep 30, 2021, 02:58 PM UTC

   We are continuing to investigate a service degradation of toll free voice calls in North America. We expect to provide another update in 16 hours or as soon as more information becomes available.

6. investigating Oct 01, 2021, 12:00 AM UTC

   Voice quality over toll free numbers in US is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

7. resolved Oct 01, 2021, 12:20 AM UTC

   Degradation issues have been resolved and voice calls over toll free numbers in US are operating normally at this time.