Freshcaller incident

Degraded Performance

Resolved after 25 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on October 3, 2021.

resolved Oct 03, 2021, 11:55 PM UTC

We are no longer seeing failures in webhook transmissions for Messaging, Video, and Voice services. This incident has been resolved.

Started
Oct 03, 2021, 11:30 PM UTC
Resolved
Oct 03, 2021, 11:55 PM UTC
Duration
25m
Detected by Pingoru
Oct 03, 2021, 11:30 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Oct 03, 2021, 11:30 PM UTC

    Our monitoring systems have detected a potential issue with Voice and Webhook functionality. Our engineering team has been alerted and is actively investigating. We will update you as soon as we have more information.

  2. resolved Oct 03, 2021, 11:55 PM UTC

    We are no longer seeing failures in webhook transmissions for Messaging, Video, and Voice services. This incident has been resolved.

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