Freshcaller incident
Inbound Voice Call Quality Issues to Colombia, Chile and Costa Rica
Resolved after 3 days 19 hours, affecting Inbound Calls and Outbound Calls and 1 more, on October 5, 2021.
The incident causing inbound voice call quality issues to Colombia and Costa Rica has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
Affected components
Update timeline
- investigating Oct 05, 2021, 12:58 AM UTC
Our monitoring systems have detected a potential issue with inbound voice call quality issues to Colombia, Chile and Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information
- investigating Oct 05, 2021, 01:02 AM UTC
We are observing inbound voice call quality issues to Colombia, Chile, and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 05, 2021, 01:52 AM UTC
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 05, 2021, 04:06 AM UTC
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 05, 2021, 07:56 AM UTC
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Oct 05, 2021, 03:52 PM UTC
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Oct 07, 2021, 07:38 AM UTC
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
- investigating Oct 08, 2021, 07:35 AM UTC
We continue to observe inbound voice call quality issues to Colombia and Costa Rica. We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
- resolved Oct 08, 2021, 08:05 PM UTC
The incident causing inbound voice call quality issues to Colombia and Costa Rica has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
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