Resolved after 22 hours 57 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on October 5, 2021.
The issue affecting a subset of Bandwidth owned numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Oct 05, 2021, 10:22 PM UTC
Our monitoring systems have detected a potential issue with calls to bandwidth owned numbers failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Oct 05, 2021, 10:37 PM UTC
We are observing a subset of call failures to Bandwidth Owned numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
- investigating Oct 05, 2021, 11:40 PM UTC
We are still observing a subset of call failures to Bandwidth Owned numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 06, 2021, 01:34 AM UTC
We are still observing a subset of call failures to Bandwidth Owned numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 06, 2021, 05:34 AM UTC
We are still observing a subset of call failures to Bandwidth Owned numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
- investigating Oct 06, 2021, 01:42 PM UTC
We are still working with our service provider to get this issue fixed. We expect to provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 06, 2021, 08:30 PM UTC
A subset of Bandwidth owned numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 06, 2021, 09:19 PM UTC
The issue affecting a subset of Bandwidth owned numbers has been resolved, and the service is functioning normally at this time.
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