Freshcaller incident
Inbound Call Failures to a Subset of US Toll-Free Numbers - 6 October 2021
Resolved after 4 hours 4 minutes, affecting Inbound Calls and Outbound Calls and 1 more, on October 7, 2021.
The issue affecting inbound calls to Twilio US Toll-Free phone numbers has been resolved, and the service is functioning normally at this time.
Affected components
Update timeline
- investigating Oct 07, 2021, 02:38 AM UTC
We are observing inbound call failures to a subset of Twilio US Toll-Free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 07, 2021, 03:38 AM UTC
We are continuing to observe inbound call failures to a subset of Twilio US Toll-Free phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 07, 2021, 04:42 AM UTC
We have started seeing recovery for inbound calls to Twilio US Toll-Free phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 07, 2021, 06:42 AM UTC
The issue affecting inbound calls to Twilio US Toll-Free phone numbers has been resolved, and the service is functioning normally at this time.
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