Resolved after 3 days 2 hours, affecting Inbound Calls and Outbound Calls, on October 15, 2021.
Some agents wont be able to switch agent status. Our developers are looking at the issue and will get back with an update as soon as possible.
Affected components
Inbound CallsOutbound Calls
Update timeline
- investigating Oct 15, 2021, 04:30 AM UTC
Some agents wont be able to switch agent status. Our developers are looking at the issue and will get back with an update as soon as possible.
- resolved Oct 18, 2021, 06:40 AM UTC
Our engineers have found the root cause and have fixed the issue
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Amazon Web Services