Inbound Call Failures to Germany Phone Numbers

Update timeline

1. investigating Oct 21, 2021, 10:20 PM UTC

   We are observing a potential issue with Programmable Voice. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Oct 21, 2021, 11:37 PM UTC

   We are investigating a subset of call failures to Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Oct 22, 2021, 01:04 AM UTC

   We are observing recovery in SMS delivery delays when sending messages to US Verizon over Toll-Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating Oct 22, 2021, 01:04 AM UTC

   We are continuing to experience call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

5. investigating Oct 22, 2021, 01:26 AM UTC

   We are continuing to experience inbound call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Oct 22, 2021, 08:18 AM UTC

   We have started seeing recovery for inbound calls to Twilio Germany phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

7. resolved Oct 22, 2021, 09:59 AM UTC

   The issue affecting inbound calls to Twilio Germany phone numbers has been resolved, and the service is functioning normally at this time.