Inbound Call Failures to a Subset of Denmark Mobile Numbers

Update timeline

1. investigating Oct 22, 2021, 07:04 PM UTC

   We are observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

2. investigating Oct 22, 2021, 07:32 PM UTC

   We are still observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. investigating Oct 22, 2021, 08:46 PM UTC

   We are still observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. investigating Oct 22, 2021, 09:28 PM UTC

   The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 2 hours or as soon as more information becomes available.

5. investigating Oct 22, 2021, 11:29 PM UTC

   The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 4 hours or as soon as more information becomes available.

6. investigating Oct 23, 2021, 03:29 AM UTC

   The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 8 hours or as soon as more information becomes available.

7. investigating Oct 23, 2021, 11:41 AM UTC

   The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 16 hours or as soon as more information becomes available.

8. investigating Oct 24, 2021, 03:38 AM UTC

   The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.

9. investigating Oct 25, 2021, 03:36 AM UTC

   The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.

10. investigating Oct 26, 2021, 03:40 AM UTC

    The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.

11. investigating Oct 27, 2021, 03:34 AM UTC

    The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.

12. resolved Oct 27, 2021, 07:10 PM UTC

    The issue affecting inbound calls to Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.